540 - Become a Super Salesforce Consultant with Heather Black

Why you should listen

1. Learn how to develop a robust methodology that ensures successful project delivery.
2. Discover how Supermums is transforming the tech industry by empowering women.
3. Gain practical tips and strategies for enhancing your Salesforce consulting practice.

Are you losing clients to competitors with better methodologies? You're not alone. In this episode, Heather Black from Supermums shares her expertise on improving your Salesforce consulting skills to win more work. Heather, an award-winning advocate for women in tech and founder of Supermums, has overseen 700+ Salesforce projects and built a global social enterprise.

Key Highlights

• SuperMums training programs: SuperMums offers two main training programs - an admin course to get people started in Salesforce, and a consultancy skills course that teaches a structured methodology for leading Salesforce projects. The consultancy skills course covers business analysis, agile project management, and change management, which Heather sees as the key disciplines for successful Salesforce implementations.
• Importance of consulting skills: Heather emphasizes that Salesforce projects often fail not due to the technology, but because of people-related issues. The consultancy skills course teaches a repeatable process and framework for engaging stakeholders, managing change, and delivering projects successfully. Heather has developed a comprehensive checklist of 70+ items that need to be addressed throughout a Salesforce implementation.
• Adapting to organizational culture: Heather notes that the approach to Salesforce projects needs to be tailored to the culture of the organization, which can range from very top-down and process-driven to more collaborative and bottom-up. Understanding the cultural context is critical for effectively leading the change management aspects of a Salesforce implementation.

About Heather Black

Heather is an award-winning advocate for women, an international best-selling author, and a speaker /trainer who inspires women to achieve their potential in tech. In 2010, she became an accidental Salesforce admin for her non-profit. She loved it so much that she decided to upskill as a Salesforce Consultant in 2012, helping other non-profits implement CRMs. She realized her career path could work for other mothers, so she launched Supermums in 2016 to bring more women into the sector. 

Supermums is now a global social enterprise that trains, and places experienced and emerging tech talent into employers who champion diversity and inclusiveness. She has overseen over 700 Salesforce projects as a consultant and now enjoys upskilling talent in Salesforce consultancy and coaching skills. 

Resources and Links

• Supermums.org
• Heather’s LinkedIn profile
• Get Heather's book: Become a Super Salesforce Consultant
• Previous episode: 539 - 5 Essential Productivity Hacks
• Check out more episodes of The Paul Higgins Show
• Tech Consultant’s Roadmap
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